JBI Help Desk

Welcome to the JBI Help Desk

JBI Support Portal

Please consult with the application knowledge base before raising an application support ticket.
JBI SUMARI requires that all project participants require a SUBSCRIPTION
Note that during the Christmas break we will only respond to critical support issues

Featured portals

  1. SUMARI Support

    Welcome! You can raise a request for SUMARI Support using the options provided.

  2. JBI PACES Support

    Welcome! You can raise a request for PACES Support using the options provided.

Suggested forms

  • SUMARI Access Problems in SUMARI Support

    JBI SUMARI Access Problems

  • JBI SUMARI Application Support in SUMARI Support

    JBI SUMARI Application Support

  • JBI PACES Support in JBI PACES Support
Powered by Jira Service Management
{"xsrfToken":"b282b2dff7d2f48cbd14825aa3de300c7f6523ea_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6b8a46c1-4fa5-467b-a7c7-a2a2e5fe87be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWMxODgzMS1jYmNjLTRmNTUtOTRjMy0yOGQyODRkYWJiZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiOGE0NmMxLTRmYTUtNDY3Yi1hN2M3LWEyYTJlNWZlODdiZSI6WyJyZWFkIl19LCJleHAiOjE3MzQ3OTc4NTAsIm5iZiI6MTczNDc5NzI1MH0.gbPFXgroYN_5NStFk-WEoGQTl_7a_bejKdkHdloIe_o&client=fec18831-cbcc-4f55-94c3-28d284dabbf5&mode=fit","logoId":"6b8a46c1-4fa5-467b-a7c7-a2a2e5fe87be","isLogoAvailable":true,"helpCenterTitle":"Welcome to the JBI Help Desk","sharedPortalName":"JBI Help Desk","userInitialAnnouncementHeader":"JBI Support Portal","userInitialAnnouncementMessageWiki":"<p>Please consult with the application knowledge base before raising an application support ticket.<br> <font color=\"red\">JBI SUMARI requires that all project participants require a SUBSCRIPTION</font><br> <font color=\"blue\"> Note that during the Christmas break we will only respond to critical support issues</font></p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the JBI Help Desk","sharedPortalName":"JBI Help Desk","announcementHeader":"JBI Support Portal","announcementMessage":"Please consult with the application knowledge base before raising an application support ticket.\n{color:red}JBI SUMARI requires that all project participants require a SUBSCRIPTION{color}\n{color:blue} Note that during the Christmas break we will only respond to critical support issues{color}","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#33373b","helpCenterTitleColor":"#5252b4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f46aaac3-bc3f-4211-a1ee-cf9d51c522ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWMxODgzMS1jYmNjLTRmNTUtOTRjMy0yOGQyODRkYWJiZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NmFhYWMzLWJjM2YtNDIxMS1hMWVlLWNmOWQ1MWM1MjJmZiI6WyJyZWFkIl19LCJleHAiOjE3MzQ3OTc4NTAsIm5iZiI6MTczNDc5NzI1MH0.A2kNq6a_AP2yv3SeMm5ETxYyGKpUqsnX9cCF_n-zOhU&client=fec18831-cbcc-4f55-94c3-28d284dabbf5&height=300&mode=fit","bannerMediaApiFileId":"f46aaac3-bc3f-4211-a1ee-cf9d51c522ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jbi-global","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b282b2dff7d2f48cbd14825aa3de300c7f6523ea_lout","baseUrl":"https://jbi-global.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jbi-global.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fec18831-cbcc-4f55-94c3-28d284dabbf5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"08d4429258a64a0ba557384c91de5227","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}