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JBI Help Desk
PACES Knowledge Base

Please consult the PACES Knowledge Base before you raise a support issue.
A maintenance window is scheduled for Sunday 8th April 2026 commencing 0130 GMT.
MyJBI, SUMARI, PACES & C+ will not be avaialble for up to 1h

  1. JBI Help Desk
  2. JBI PACES Support

JBI PACES Support

Welcome! You can raise a request for PACES Support using the options provided.

  • JBI PACES Support

  • JBI PACES Access Problem

Powered by Jira Service Management
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